Privacy Policy

Effective Date: 18 Jan 2025

At Fevoff, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our app and services. By using Fevoff, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, phone number, email address, delivery address, and payment details.
  • Usage Data: Information about your interactions with our app, such as device details, IP address, and browsing activities.
  • Location Data: Real-time location to ensure accurate and timely delivery.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders.
  • To provide customer support.
  • To enhance your experience through personalized recommendations.
  • To send order updates, promotional offers, and notifications.
  • To ensure the security of our platform and detect fraudulent activities.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except as necessary for the following:

  • Partner Stores: Sharing delivery details for order fulfillment.
  • Service Providers: Payment gateways, delivery partners, and technical service providers.
  • Legal Compliance: Disclosing information to comply with applicable laws or court orders.

4. Data Retention

We retain your personal information for as long as it is needed to provide our services and comply with legal obligations. Upon request, we will delete your data in accordance with applicable laws.

5. Security

We use industry-standard security measures to protect your personal information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Fevoff uses cookies and similar technologies to improve functionality, analyze usage, and enhance user experience. You can manage your cookie preferences through your browser settings.

7. Your Rights

You have the right to:

  • Access and update your personal information.
  • Request the deletion of your data.
  • Opt out of receiving promotional communications.

To exercise your rights, please contact us at support@fevoff.com.

8. Third-Party Links

Our app may include links to third-party websites or services. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

Fevoff reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of the app constitutes your acceptance of the updated terms.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Thank you for trusting Fevoff with your on-demand delivery needs!